FAQ's

Office & Government Cleaning FAQ Additions

"Are you licensed and insured?”
-Absolutely. Mooses and Spruces is fully licensed and insured for residential and commercial service throughout Montana. Our clients’ peace of mind is just as important as their clean floors.

"Can we receive detailed invoices and cleaning logs for compliance?”
-Absolutely. We provide clear invoicing along with service logs or quality control checklists upon request. Transparency and documentation are part of our commitment to professionalism.

"How do you ensure security and confidentiality during cleanings?” -Our team is background-checked, discreet, and trained to respect sensitive materials. We work closely with you to establish access protocols and secure service routes.

"Do you offer day porter or ongoing janitorial staffing?”
-Yes, we offer flexible scheduling for regular daily upkeep or on-site support staff, tailored to your office’s needs. Let’s discuss what level of coverage suits your facility best.

"Are your products safe for high-traffic, shared environments?”
-Yes. We use professional-grade, biobased solutions that are safe for use in common areas, restrooms, and employee workspaces—delivering sanitation without harsh residue.

"Can your services scale across multiple office locations?”
-Mooses and Spruces is designed to grow with our clients. Whether you manage multiple branches or remote worksites, we can build a service plan that’s consistent and scalable.

Office Client FAQs (Commercial/Medical)

"Do you offer cleaning during or after business hours?”
-Yes—we offer flexible scheduling to fit your operations. Early mornings, evenings, and weekdays are all available. Please note: weekend availability is reserved exclusively for Construction Cleans.


"Can you accommodate medical offices or sensitive environments?” Absolutely. We have experience cleaning clinics and medical spaces, and use proper PPE, sanitizing protocols, and HIPAA-aware practices where appropriate.

"Do your cleaners undergo background checks?”
-Yes. All Mooses and Spruces team members are fully vetted, background-checked, and trained for professional conduct in sensitive environments.

"Can we customize a cleaning checklist for our space?”
-Definitely. We tailor every contract to match your space’s layout, traffic, and priorities. From reception to restrooms to staff break areas, we’ll build a plan that works for you.

"Do you handle specialty flooring or equipment cleaning?”
-Yes—we’re trained on manufacturer-grade standards for hard floors, and we’re happy to discuss equipment-safe dusting and sanitation practices during your consultation.

"What if we add another suite or change our office layout?”
-We’re built for adaptability. If your office expands, we’ll adjust your service plan and pricing to grow with you.

"Can I book same-day or next-day service?”
-Our schedule is built to ensure quality, not rushed results. While we’ll do our best to accommodate urgent requests, all cleanings require a scheduled consultation in advance so we can deliver the service you deserve—nothing less.

"Do you bring your own equipment and supplies?”
-Yes. Mooses and Spruces provides all professional-grade equipment and cleaning products—including biobased and specialty solutions—so you don’t have to worry about a thing. If you have specific requests, just let us know during your consultation.

Residential Client FAQ's (Residential / Commercial)

"I have pets. Is that a problem?”
-We love our furry clients, but we do ask that pets be secured during service for their safety and ours. Just let us know what to expect—we’re happy to work around your household needs.

"Do you offer quick estimates over the phone or by photo?”
-We believe every home and business deserves a service tailored to its unique needs. That’s why all Mooses and Spruces cleanings begin with a scheduled consultation. It ensures our pricing reflects the true scope of the job—and gives you a chance to see exactly what we offer.

"Can I negotiate pricing?”
-Our pricing reflects the time, training, and care we put into every service. While we’re proud to offer transparent, competitive rates, we don’t haggle. We focus on value, not cutting corners.

"Do you have a minimum service requirement?”
-Yes. Due to the professional-grade quality of our work, we have a minimum service charge based on property size and condition. This ensures we can provide the thorough care and results our clients expect.

"What if my space is messier than expected?”
-If the condition of your space is significantly different from what was discussed during your consultation, service scope and pricing may be adjusted accordingly. We’ll always be upfront and transparent about changes before we begin.

"Do you use eco-friendly products?”
-Yes. We proudly use high-quality, biobased products that are tough on grime but kind to your space and the environment. We’re happy to discuss your preferences during the consultation.

"Do you offer one-time cleanings or only recurring services?”
-We offer both. Whether you're prepping for a move, post-event cleanup, or want to try us before committing to a routine, we’re happy to help. Just note that one-time cleanings are quoted individually based on scope and condition.

"Do I need to be home during the cleaning?”
-Not at all. Many of our clients provide us with secure access so they can come home to a clean, refreshed space. We’re fully insured, professional, and trained to respect your home like it’s our own.